FAQ & Help
Everything on SANSHU is supplied on a quotation basis. There is no online checkout and no retail markup.
How do I get a price?
Add the SKUs you need to the quote basket, set target quantities and submit your company details. We reply within one business day with unit price, MOQ, lead time, Incoterms and compliance documents. You can also email service@szecword.com.
What are the minimum order quantities?
MOQ is printed on every product card: typically 300–500 pcs for audio, wearables, chargers and smart-home devices, 500–1000 pcs for accessories. Mixed-SKU trial orders can be discussed — state your target quantity in the enquiry.
Can I order samples?
Yes. Evaluation samples are available for all 25 catalogue SKUs. Sample fees and freight are quoted separately and are normally credited against a confirmed bulk order. Lead time is 3–7 working days for stock items.
Which certificates do you supply?
CE, FCC, RoHS and, where applicable, UKCA / ETL, UN38.3 and MSDS for battery products, plus a pre-shipment AQL 2.5 QC report. Tell us your destination market in the enquiry.
Do you support OEM / ODM?
Yes — custom colours, logo printing, retail packaging, firmware defaults and app branding on qualified volumes. See the OEM & ODM page.
What are the payment terms?
Wholesale orders are settled by bank transfer (T/T) against a proforma invoice, typically 30% deposit / 70% before shipment. All terms appear in the written quotation. This website does not take online payments.
Where can I track my enquiries?
Signed-in buyers can review all enquiries and quotation notes under My quotation requests; replies are also delivered as in-site messages.
What is the warranty?
12 months for most products, 24 months for GaN chargers and 6 months for phone cases. See Quality & Compliance.