Warranty & After-Sales Policy
Last updated: 11 November 2026
Because every order is produced against an approved quotation and sample, returns of non-defective bulk goods are handled case by case under the terms of the sales contract.
Warranty by product line
- GaN chargers: 24 months
- Audio, wearables, power banks, smart-home devices, hubs, keyboards, stands: 12 months
- Phone cases: 6 months
Defective units
Report defects with photos, quantity and batch code through the in-site message or by email. Verified warranty claims are credited or replaced in the next shipment, or handled as agreed in the sales contract.
Transit damage
Document damage on arrival with photos and the carrier's remark; claims are processed under the agreed Incoterms and insurance arrangement.